1. Requesting a Return

If you receive an incorrect, damaged, or defective product, please contact ZARIF as soon as possible after delivery.

Return and exchange requests are reviewed based on the order details, reason for the request, and condition of the product.

2. How to Submit a Request

1. Contact ZARIF using the website's contact options.
2. Provide your order number.
3. Identify the product and explain the issue.
4. Share photographs where available and relevant.
5. Follow the instructions provided by the store.

Please do not ship a product back without first arranging the return with ZARIF.

3. Product Inspection

ZARIF may inspect the product's condition, model, size, color, and the reason for the request.

Following inspection, the store will communicate whether the request is accepted or rejected and explain the next steps.

4. Exchanges

Exchanges for a different size, color, or model depend on approval and available inventory.

Any price difference will be communicated and agreed upon before an exchange is finalized.

5. Refunds

Where a refund is approved, the refundable amount is reviewed against the item's value, order records, and payments received.

The refund method and timing will be communicated to the customer.

6. Return Shipping Costs

Return transportation arrangements and responsibility for applicable shipping charges must be confirmed with the store before dispatch.

7. Order Cancellation

If you need to cancel an order, contact ZARIF promptly and provide your order number.

Cancellation options depend on the order's processing and shipping status.

8. Contact and Assistance

For questions about returns, exchanges, or refunds, please use the contact options on the ZARIF website.